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Social media CRM better online payment gateway business

Tuesday, September 20, 2016

What do Xiaomi, Haier, Alibaba and Payment Asia have in common? First, they are all Chinese entrepreneurs. Second, they have branched out from their core competency. Xiaomi the smartphone maker led by Lei Jun is branched out to venture capital firm Shunwei Capital and together are tied up with other companies in the domain of wearables for health monitoring devices as well as video content for online streaming sites.

Haier the white goods manufacturer from China has completely stripped the hierarchy of top-down management and allowed entrepreneurship by employees in Haier to have their own small enterprises creating a win-win partnership between Haier and its employees.


Everybody knows Alibaba led by Jack Ma. This e-commerce giant is riding the coattails of success and with the launch of its own finance ecosystem termed Alipay has become the most dominant online payment gateway in China.

Payment Asia headquartered in Hong Kong has reached those parts of the world where others are scared to tread such as Greenland, Alaska, Brazil, Central Africa, Northern Russia, Siberia and Northern part of Australia among other places on the globe. They have created robust fraud detection systems into their payment architecture and with their focus on small and medium businesses; they are building trust and confidence in the small business men who will be tomorrow's Alibaba. By lowering the cost of the transaction via smart technology Payment Asia has leveraged e-commerce checkout systems with user-friendly experience for both vendor and customer.



All the above-mentioned enterprises have another thing in common. They are big on social media. Customer relationship management has taken a big leap with these enterprises using comments and feedback via social media interaction. In fact, Payment Asia reviews have benefitted the online gateway several times to better the experience with one-on-one interaction.


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